Privacy Policy

1. Introduction

Welcome to Zayn Tiles ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zayntiles.com and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Submit a contact form or estimate request
• Contact us via email or phone
• Subscribe to our newsletter or updates (if applicable)

The personal information we collect may include:

• Name: Your full name
• Email Address: Your email address
• Phone Number: Your contact phone number
• Project Details: Information about your flooring or countertop project, including square footage, project type, and specific product interests
• Message Content: Any additional information you choose to provide in contact forms

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
• Device Information: Browser type, operating system, device type, and screen resolution
• Location Data: General geographic location based on IP address (city/region level)
• Cookies and Tracking Technologies: See Section 4 for details

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Inquiries: Contacting you about your estimate requests or questions
• To Provide Services: Helping you find the right flooring or countertop products for your project
• To Improve Our Website: Understanding how visitors use our site to enhance user experience
• To Send Marketing Communications: Sending promotional emails about new products, special offers, or updates (only if you opt-in)
• To Analyze Trends: Using analytics to understand visitor behavior and improve our services
• To Comply with Legal Obligations: Meeting legal and regulatory requirements

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

4.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They help us recognize your browser and capture certain information about your preferences.

4.2 Cookies We Use

• Google Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect anonymous data about page views, session duration, and user behavior.
• Preference Cookies: We store your cookie consent preference in your browser's local storage.

4.3 Your Cookie Choices

You can choose to accept or decline cookies through our cookie consent banner. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect your ability to use certain features of our website.

5. Third-Party Services

We use the following third-party services that may collect information about you:

• Web3Forms: We use Web3Forms to process contact form submissions. When you submit a form, your information is transmitted to Web3Forms and then emailed to us. Web3Forms' privacy policy can be found at https://web3forms.com/privacy
• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous data. Google's privacy policy can be found at https://policies.google.com/privacy

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our website and provide services (e.g., Web3Forms, Google Analytics)
• Legal Requirements: If required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize us to share your information

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• HTTPS encryption for data transmission
• Secure form submission through encrypted APIs
• Limited access to personal information on a need-to-know basis
• Regular security assessments

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 3 years for business records and customer service purposes.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your personal information to another party

9.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: zayntiles@gmail.com
• Phone: 281-448-7000

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete the information.

11. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. We currently do not respond to Do Not Track signals. You can manage cookie preferences through our cookie consent banner.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: